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2020 State of Reviews

Reviews and Their Impact on Local Consumer Behavior

  • 87% of consumers say reviews influence them in discovering a local business
  • 23% of consumers have read an online review in the last day, and 65% have read one in the last week
  • 83% of consumers say that reviews must be recent and relevant in order to care about them

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Effortless impact

Send invitations, respond to customers, and manage reviews in a few clicks.

Proven results

Meet more of your goals with an automated and streamlined process.

Insightful data

Use analytics and insights to see business strengths and opportunities.

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