The State of Local Business

COVID-19 and Local Consumer Behavior

  • 53% of consumers say they’ve avoided local businesses that don’t offer pandemic-friendly services
  • More than 1 in 10 consumers over 60 years old have received or exchanged text messages with a business in the last day
  • 8 of 10 consumers want local businesses to continue offering pandemic-friendly services like contactless payments even after COVID-19

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