Patient Experience in Healthcare

So much has changed in the world during the past several weeks. Many healthcare organizations have had to adapt their patient experience and operations. There’s an increased urgency now to take every opportunity to interact with patients digitally in an effort to ease tension and relieve pressure of our health system. This is requiring an unprecedented strategy and creativity.

Key takeaways include:

- Communicating with patients in their preferred channels
- Nurturing patients through messaging
- Collecting payments via text